I wonder if you can help me get a refund for dentures that were never completed by my previous dentist. I used CareCredit® financing to pay for everything. I paid it off before my dentist completed the work. My previous dentist started the work in October 2018 but never finished. She kept having issues with the impressions of my mouth and could never get the dentures right.
It’s disappointing because this dentist was recommended to me, and I traveled 30 minutes one way to her office. I decided not to return to her, so I asked for a refund, which I haven’t received despite repeated calls. I’ve delayed getting new dentures until this is resolved. I’ve already paid for something I didn’t receive, so I’m anxious to find a solution. Is there an alternate way I can get the dentist to refund me? Thanks – Donna from Fort Smith, AR
After you sign the contract, CareCredit® pays your dentist upfront for your entire treatment plan. They deduct processing fees from the amount paid to the dentist.
If you didn’t receive dentures, your dentist must receive the balance.
How Can You Get a Refund from Your Dentist for Dentures You Never Received?
- Contact your dentist, request payment again, and notify her that if you don’t receive a refund, you will submit negative online reviews and then contact the state dental Board.
- If your dentist refuses to make payment, follow through by submitting negative reviews on sites like Google, Yelp, or Facebook. Most dentists are sensitive to negative reviews and want to avoid them. About 2/3 of people who look for a new dentist read online reviews before they choose a new dentist, so your negative review will make a difference.
- Follow through by contacting the state (in your case, Arkansas) dental Board. Although the state doesn’t have the authority to make your dentist refund the money, it will review your case and determine if a reprimand or other action is needed—depending on the history of complaints against the dentist.
We hope your dentist will refund you so that you can avoid contacting the state dental board or submitting negative reviews.
If you haven’t done so already, we recommend that you search for an experienced cosmetic dentist with advanced training in occlusion and bite. It will ensure you receive natural-looking dentures that are comfortable and fit well.
David Finley, DDS, a Monroe, LA fellow of the American Academy of Cosmetic Dentistry, sponsors this post.